In this video, Leon Wong, Training Engagement Manager at Sync Energy, provides a step-by-step installation guide for the Sync Energy EV Charger. The focus is on the full installation process from mounting the bracket and routing the cable, through to electrical terminations, CT clamp setup, and final assembly. It also covers key pre-commissioning electrical tests and explains charger behaviour during first power-up, ensuring installers understand both the practical workflow and important safety and setup considerations on-site.
Welcome to your new Sync Energy charger. In this video, we walk you through setting up your charger using the Sync Energy app, from creating your account and adding your property, through to connecting your charger to your home Wi-Fi network and completing the setup process. We’ll also cover how to connect to your charger via Bluetooth, choose your installation type, configure your charger settings and connect it to the Sync Energy platform. Once setup is complete, your charger will be connected to your account and ready to use.
Set up and commission a Sync Energy charger using the Sync Energy Installer app. In this video, we walk through the installation and commissioning process, from adding a new device and connecting to the charger via Bluetooth, through to configuring charge management, load balancing and network connectivity. Whether you're installing a single domestic charger or a more complex setup, the Sync Energy Installer app provides the tools you need to configure, test and connect the charger before handing it over to the customer.
This is the complete installation guide for Sync Energy Link, covering both recessed and surface-mount options. Gareth Yeomans provides a step-by-step guide as @southmancelec prepares the wall, installs the back box, mounts the charger, seals the unit, and completes final safety checks. Ideal for first-time and experienced installers alike.
We show you how to safely install the Masterplug SmartEnergy 1000W Oil Comfort Radiator, including correct wall mounting, positioning and key safety considerations. The video covers the essential installation steps to help ensure the radiator is securely fitted and ready for smart, energy-efficient heating.
If your Sync Energy charger has gone offline, or you’ve recently changed your router, broadband provider or Wi-Fi password, you may need to update your charger’s network settings. In this video, we walk through how to update your Wi-Fi connection using the Sync Energy app, including connecting to your charger via Bluetooth, updating your network details and completing the network check. Once the update is complete, your charger will automatically reboot and should appear back online in the Sync Energy app, ready to use again.
This video walks through the unboxing of the Sync Energy EV charger and provides a detailed look at the components supplied with the unit before installation begins. It explains how the charger is packaged, what accessories are included, and highlights key components installers should familiarise themselves with prior to fitting. The video also introduces the main parts of the charger assembly, outlines important connection points, and identifies practical features designed to simplify installation and testing on-site.
Meet Sync Energy Link— the premium EV charger available in both recessed and surface mounted options, giving homeowners complete freedom to match their charging solution to the style and structure of their property. 🔍 What You’ll Learn in This Video In this video, Robert Stuart Walker explores the design, safety features, smart app integration, and installation benefits that make Link one of the most flexible and desirable home charging solutions available today. Whether your priority is aesthetics, space saving design, installation flexibility, or powerful smart charging, Link has you covered.
In this unboxing video, Gareth Yeomans walks you through everything included in the Sync Energy Link kit — whether you’re installing the recessed or surface-mounted version. See the charger, back box options, fixings, documentation, and accessories that arrive with every Link installation.
This video introduces the latest Sync Energy EV charger and explains how it fits within the existing product range. Rather than being a completely new product, the charger represents a refinement of a proven design, incorporating installer feedback to improve mounting, wiring, testing, and servicing processes. While key features and commissioning methods remain familiar, the updates focus on making installation quicker, cleaner, and more reliable on-site. The video also highlights the charger’s role within the wider Sync Energy ecosystem and outlines what installers can expect from the rest of the training series.
In this video, Leon Wong, Training Engagement Manager at Sync Energy, guides installers through the commissioning and handover process for the Sync Energy EV charger using the Sync Energy app. The focus is on completing the final setup after installation, including app connection, configuration, connectivity setup, and transferring the charger to the end user. The video also explains charger status indicators and provides practical advice for ensuring a smooth and professional handover to the customer.
Get more from your Sync Energy charger with the Sync Energy app. In this video, we walk through the different charging options available, including Auto Start, Solar Charging, Auto Scheduling and Manual Scheduling, as well as the app’s rewards, charging history and charger settings. Whether you’re looking to reduce charging costs, make better use of your solar energy or have greater control over when your vehicle charges, the Sync Energy app gives you the flexibility to charge your way
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