Privacy Policy
Last updated: 23rd September 2026
Luceco Academy is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share your personal information when you use Luceco Academy, including when you create an account, complete your profile, access training andCPD courses, use Academy resources, participate in promotions or contact us.
1. Who we are
Luceco Academy is operated by Luceco UK Limited, Stafford Park 1, Telford, Shropshire, TF3 3BD.
Luceco UK Limited is part of Luceco Group and is the data controller responsible for the personal information described in this Privacy Policy.
2. Information we collect
The information we collect depends on how you use Luceco Academy and the information you choose to provide.
Account and contact information
When you create or manage an Academy account, we may collect information such as your name, email address, telephone number, account credentials, location or address information, account activity and communication preferences.
Professional profile information
You may provide information about your professional role and interests, including your company, job role, job title, company type, sectors you work in and areas of professional or product interest.
Some profile information may be optional and can be added or updated through your Academy account.
Learning and CPD information
When you use our training and CPD services, we may record courses you enrol in, your progress, assessment results, course completions, certificates and your Academy training history.
Academy activity
We may collect information about how you use Academy, including content viewed, videos watched, resources downloaded and your interactions with Academy features.
Promotions and rewards
If you participate in an Academy promotion, competition, reward programme or interactive feature, we may collect information relating to your participation, eligibility, entries, prizes or rewards and any information required to fulfil them.
Additional terms may apply to individual promotions.
Technical and website information
When you use Luceco Academy, we may automatically collect technical and usage information, such as your IP address, device and browser information, pages visited, website interactions and information collected through cookies and similar technologies.
3. How we collect your information
We collect personal information:
directly from you, for example when you register, complete your profile, contact us, enrol in a course or participate in a promotion;
through your use of Luceco Academy, such as your course progress, results, certificates and Academy activity;
through cookies and similar technologies, subject to your cookie preferences where consent is required; and
from existing Luceco Group records where appropriate, for example where you already have a relationship with another Luceco Group brand
4. How we use your information
We use your personal information where we have an appropriate reason and lawful basis to do so.
INSERT TABLE HERE
Where we rely on legitimate interests, we consider those interests against your rights and interestsbefore processing your personal information.
5. Marketing and service communications
We may send you essential communications relating to your Academy account, training, certificates, security or important service updates. These communications are necessary for the operation of Luceco Academy and are separate from marketing.
Where you have chosen to receive marketing, we may contact you about relevant Luceco news, products, training, events and promotions. You can change your marketing preferences at any time through your Academy account or by using the unsubscribe link in our emails.
Unsubscribing from marketing will not affect essential Academy communications.
6. Cookies and analytics
Luceco Academy uses cookies and similar technologies to operate the website, remember preferences, understand how Academy is used and improve the user experience.
Subject to your cookie preferences, we may use services including Google Analytics, Google Tag Manager and Microsoft Clarity. We use User centrics to manage cookie consent and preferences.
Where consent is required, non-essential cookies and similar technologies will only be used in accordance with your choices.
For more information about the cookies and technologies we use, or to change your preferences, please see our Cookie Policy or open Cookie Settings
7. Who we share your information with
We do not sell your personal information.
Where necessary, we may share information with other Luceco Group companies and trusted service providers that support Luceco Academy, including our website hosting, CRM, communications, analytics and technology providers. This includes Salesforce, which we use to help manage customer relationships and communications.
We may also disclose information where required by law or as part of a business reorganisation or transfer.
Where service providers process personal information on our behalf, we require them to handle it appropriately and in accordance with applicable data protection requirements.
Information associated with your Academy account may also be matched with information Luceco Group already holds about you where appropriate, for example where you have an existing relationship with another Luceco Group brand.
Creating an Academy account does not automatically mean that you have agreed to receive marketing from other Luceco Group brands.
8. International transfers
Some of our service providers may process personal information outside the UK. Where this happens, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
You can contact us if you would like further information about the safeguards used for international transfers.
9. How long we keep your information
We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide your Academy account and maintain relevant training and CPD records, and where required to meet legal, regulatory or business requirements.
When information is no longer required, it will be securely deleted or anonymised in accordance with our data retention practices.
10. Security of your information
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.You are responsible for keeping your Academy account credentials secure and should not share yourpassword with anyone else.
11. Your data protection rights
Depending on the circumstances, you may have the right to:
access the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how your information is used;
object to certain uses of your personal information;
receive or transfer certain information in a portable format; and
withdraw your consent where we rely on consent to process your information.
You can also object to the use of your personal information for direct marketing at any time.
Some information can be reviewed or updated through your Academy account. You can also contact us to exercise your data protection rights.
We may need to verify your identity before fulfilling a request, and some rights are subject to exemptions or limitations under applicable data protection law.
12. Third-party websites
Luceco Academy may contain links to websites or services operated by third parties. Those organisations are responsible for their own privacy practices, and we recommend reviewing their privacy information before providing personal information to them.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Luceco Academy, our processing activities or applicable law.
The latest version will be published on this page and the Last updated date will be updated accordingly.
Where a change materially affects how we use your personal information, we will provide additional notice where appropriate.
14. Contact us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:
Luceco UK Limited
Stafford Park 1
Telford
Shropshire
TF3 3BD
United Kingdom
Email:[appropriate Luceco/Academy privacy email]
You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how we use your personal information.
Information Commissioner's Office:https://ico.org.uk/Luceco Academy Privacy Policy